Frequently asked questions

Where are you located?


Hamilton, New Zealand




Do you ship nationally?


Yes, the cost of courier will depend on the size of your package.




Can I drop off my inclusions to you if I live locally?


Yes absolutely, please make contact to arrange a time.




Do your beads fit Pandora style bracelets?


Yes they certainly do.




I have a frozen placenta and would like jewellery made from it, can you offer this?


Yes, we just require a small portion of your placenta to be turned into powder. We can do this for you for a cost of $100. Jewellery is then an additional cost ontop of this amount.




How long will it take to make my jewellery?


Current wait times: Beads - 2 - 3 weeks Lockets - 3 - 4 weeks Rings - 6 - 8 weeeks




What items can be included in jewellery?


All sorts really! Placenta powder, umbilical cord, locks of hair, sand, shells, ashes etc etc etc. We welcome any suggestions you have.




What is the amount of inclusions you need? ie. Breastmilk, hair etc





My resin jewellery has some tiny pin holes/bubbles in it, what are they?


This is typical of resin, some tiny bubbles/pin holes may occur in your piece when casting. We like to embrace these as they make your peice even more unique! We do try not to get these, however very occasionally they do occur. If we have enough of your inclusion to remake it, we certainly will. Please remember that these are hand made items, not made with a machine like many store bought items.




I'd like an umbilical cord bead but the cord stump from my babys belly button is really old, is that still ok to use?


The older the better! We can make them from any age cord stump.




What are your rings made of and where are they made?


We have gone for quality in our rings and pendants. Using Anthony at The Goldsmith Gallery in Hamilton, we have designed 3 stunning rings and a pendant that we are so proud of! They are made from Sterling Silver but can be ordered in 9k Gold also (Rose Gold, Yellow Gold, White gold etc). Please make contact with us and we will work with you to ensure your piece is exaclty what you are wanting.




What are your terms and conditions?


By purchasing a piece of keepsake jewellery from us, you understand the following: Payment must be received in full before we start crafting your item. Please choose carefully when deciding on colours/fleck/inclusions for your piece. We do not refund/replace if you simply change your mind. Placement of your inclusions, such as hair/ashes/cord may not be exactly where you had envisioned. Resin allows for the inclusions to settle, and therefore we cannot guarantee where they will end up in your piece. No two items will ever be the same as these are hand made items. We can try to make something similar to one of our examples, however they will never be identical. If you receive your piece and are not satisfied with it, please make contact within 7 days of receiving it to advise of the issues. If there is a manufacturing fault with the piece we will need to have it retuned to us within 14 days for us to remake the item for you. We will not be held responsible for any inclusions/items lost in the post. Please ensure you send your inclusions to us in the TRACKED courier bag. Your item will be returned to you TRACKED and this information will be given to you at the time of sending. Small imperfections such a air bubbles may occur in your piece. Please remember these are HAND MADE, not machine made, therefore sometimes tiny imperfections can occur. All sales are final and no refunds will be given.





Frequently asked questions

Where are you located?


Hamilton, New Zealand




Do you ship nationally?


Yes, the cost of courier will depend on the size of your package.




Can I drop off my inclusions to you if I live locally?


Yes absolutely, please make contact to arrange a time.




Do your beads fit Pandora style bracelets?


Yes they certainly do.




I have a frozen placenta and would like jewellery made from it, can you offer this?


Yes, we just require a small portion of your placenta to be turned into powder. We can do this for you for a cost of $100. Jewellery is then an additional cost ontop of this amount.




How long will it take to make my jewellery?


Current wait times: Beads - 2 - 3 weeks Lockets - 3 - 4 weeks Rings - 6 - 8 weeeks




What items can be included in jewellery?


All sorts really! Placenta powder, umbilical cord, locks of hair, sand, shells, ashes etc etc etc. We welcome any suggestions you have.




What is the amount of inclusions you need? ie. Breastmilk, hair etc





My resin jewellery has some tiny pin holes/bubbles in it, what are they?


This is typical of resin, some tiny bubbles/pin holes may occur in your piece when casting. We like to embrace these as they make your peice even more unique! We do try not to get these, however very occasionally they do occur. If we have enough of your inclusion to remake it, we certainly will. Please remember that these are hand made items, not made with a machine like many store bought items.




I'd like an umbilical cord bead but the cord stump from my babys belly button is really old, is that still ok to use?


The older the better! We can make them from any age cord stump.




What are your rings made of and where are they made?


We have gone for quality in our rings and pendants. Using Anthony at The Goldsmith Gallery in Hamilton, we have designed 3 stunning rings and a pendant that we are so proud of! They are made from Sterling Silver but can be ordered in 9k Gold also (Rose Gold, Yellow Gold, White gold etc). Please make contact with us and we will work with you to ensure your piece is exaclty what you are wanting.




What are your terms and conditions?


By purchasing a piece of keepsake jewellery from us, you understand the following: Payment must be received in full before we start crafting your item. Please choose carefully when deciding on colours/fleck/inclusions for your piece. We do not refund/replace if you simply change your mind. Placement of your inclusions, such as hair/ashes/cord may not be exactly where you had envisioned. Resin allows for the inclusions to settle, and therefore we cannot guarantee where they will end up in your piece. No two items will ever be the same as these are hand made items. We can try to make something similar to one of our examples, however they will never be identical. If you receive your piece and are not satisfied with it, please make contact within 7 days of receiving it to advise of the issues. If there is a manufacturing fault with the piece we will need to have it retuned to us within 14 days for us to remake the item for you. We will not be held responsible for any inclusions/items lost in the post. Please ensure you send your inclusions to us in the TRACKED courier bag. Your item will be returned to you TRACKED and this information will be given to you at the time of sending. Small imperfections such a air bubbles may occur in your piece. Please remember these are HAND MADE, not machine made, therefore sometimes tiny imperfections can occur. All sales are final and no refunds will be given.





JEWELLERY FAQ'S

Where are you located?


Hamilton, New Zealand




Do you ship nationally?


Yes, the cost of courier will depend on the size of your package.




Can I drop off my inclusions to you if I live locally?


Yes absolutely, please make contact to arrange a time.




Do your beads fit Pandora style bracelets?


Yes they certainly do.




I have a frozen placenta and would like jewellery made from it, can you offer this?


Yes, we just require a small portion of your placenta to be turned into powder. We can do this for you for a cost of $100. Jewellery is then an additional cost ontop of this amount.




How long will it take to make my jewellery?


Current wait times: Beads - 2 - 3 weeks Lockets - 3 - 4 weeks Rings - 6 - 8 weeeks




What items can be included in jewellery?


All sorts really! Placenta powder, umbilical cord, locks of hair, sand, shells, ashes etc etc etc. We welcome any suggestions you have.




What is the amount of inclusions you need? ie. Breastmilk, hair etc





My resin jewellery has some tiny pin holes/bubbles in it, what are they?


This is typical of resin, some tiny bubbles/pin holes may occur in your piece when casting. We like to embrace these as they make your peice even more unique! We do try not to get these, however very occasionally they do occur. If we have enough of your inclusion to remake it, we certainly will. Please remember that these are hand made items, not made with a machine like many store bought items.




I'd like an umbilical cord bead but the cord stump from my babys belly button is really old, is that still ok to use?


The older the better! We can make them from any age cord stump.




What are your rings made of and where are they made?


We have gone for quality in our rings and pendants. Using Anthony at The Goldsmith Gallery in Hamilton, we have designed 3 stunning rings and a pendant that we are so proud of! They are made from Sterling Silver but can be ordered in 9k Gold also (Rose Gold, Yellow Gold, White gold etc). Please make contact with us and we will work with you to ensure your piece is exaclty what you are wanting.




What are your terms and conditions?


By purchasing a piece of keepsake jewellery from us, you understand the following: Payment must be received in full before we start crafting your item. Please choose carefully when deciding on colours/fleck/inclusions for your piece. We do not refund/replace if you simply change your mind. Placement of your inclusions, such as hair/ashes/cord may not be exactly where you had envisioned. Resin allows for the inclusions to settle, and therefore we cannot guarantee where they will end up in your piece. No two items will ever be the same as these are hand made items. We can try to make something similar to one of our examples, however they will never be identical. If you receive your piece and are not satisfied with it, please make contact within 7 days of receiving it to advise of the issues. If there is a manufacturing fault with the piece we will need to have it retuned to us within 14 days for us to remake the item for you. We will not be held responsible for any inclusions/items lost in the post. Please ensure you send your inclusions to us in the TRACKED courier bag. Your item will be returned to you TRACKED and this information will be given to you at the time of sending. Small imperfections such a air bubbles may occur in your piece. Please remember these are HAND MADE, not machine made, therefore sometimes tiny imperfections can occur. All sales are final and no refunds will be given.





Hamilton, New Zealand

ph: 0212312762

hello@placenta.co.nz

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